Snap Inc.
is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are
Snapchat
, a visual messaging app that enhances your relationships with friends, family, and the world;
Lens Studio
, an augmented reality platform that powers AR across Snapchat and other services; and it's AR glasses,
Spectacles
.
The Content Review team focuses on moderating publicly facing content on Snapchat. It’s our job to keep each Snapchatter’s experience safe, whether that is engaging with a Snap on Spotlight or a creator on Discover. Our team assesses broadly distributed content against our Community Guidelines, Terms of Service, and Product-specific policies. Together, with our Policy, Product and Engineering counterparts, our moderation team reinforces our Content Guidelines across content types, every day. This team empowers Snapchatters to have safe, relevant and engaging experiences with content on Snapchat.
We’re looking for a Content Review Operations Specialist to join the Content Review team at Snap Inc!
What you’ll do:
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Review content submissions for compliance with guidelines, technical requirements and ongoing regulatory requirements
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Handle safety incident reports following operations procedures.
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Act as an escalation point for urgent and violating content.
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Conduct quality audits and use data to address new issues and trends.
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Develop policy guidance, product updates, and operational improvements.
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Project manage operations, quality and product initiatives with tight deadlines.
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Review team members' work, provide feedback, and deliver training.
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Proactively anticipate trends and development ahead of new features and propose relevant new policies or changes to existing policies to stakeholders
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Serve as a partner with vendor teams supporting stakeholder management and issue resolution.
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Support product documentation, organize training, and design workflows for new product rollouts.
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Collaborate with various teams to enhance the customer experience for Snapchat partners.
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Ensure vendor teams comply with security requirements and best practices.
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Proactively anticipate content and quality trends and propose relevant policies.
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Identify and propose solutions for process and tooling gaps.
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Promote employee wellness practices.
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Up to 20% travel as required.
Knowledge, Skills & Abilities:
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Knowledge of JIRA, Zendesk and other CRM and ticket management software.
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Strong interpersonal skills for effective team and vendor collaboration.
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Meticulous attention to detail in all tasks.
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Process-driven with a track record of identifying and implementing process improvements.
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Strong analytical skills, including managing, analyzing and reporting on large data sets and extracting insights to support investigations and decision-making
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Customer-focused with a passion for supporting Snapchatters.
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Passion for Snapchat and a willingness to take on the challenge of building from the ground up.
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Excellent writing and verbal communication skills.
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Experience in policy enforcement with meticulous attention to detail.
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Proficiency in managing multiple global projects and working with cross-functional stakeholders.
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Excellent data analytics skills for problem-solving, decision-making, and reporting.
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Exceptional judgment and ability to problem-solve, both independently and collaboratively.
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Capacity to prioritize tasks and work independently with minimal supervision.
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Additional language skills are a plus.
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Experience in content moderation, operations/program management, product, or related roles.
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Background in online safety-related disciplines at a technology company.
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Passion for Snapchat, content, and online safety.
Minimum Qualifications:
Preferred Qualifications:
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Additional language skills are a plus
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Experience with JIRA, Zendesk or similar issue tracking software
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Experience in online safety related disciplines at a technology company
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Experience in managing multiple projects and cross-functional stakeholders
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Experience in content moderation, operations/programme management, product or related role
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Knowledge of legal and regulatory requirements related to content moderation
"Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a “default together” approach and expect our team members to work in an office at least 80% of the time (an average of 4 days per week).
At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets. If you have a disability or special need that requires accommodation, please don’t be shy and contact us at
accommodations-ext@snap.com
.
Our Benefits
: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!
Compensation
In the United States, work locations are assigned a pay zone which determines the salary range for the position. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These pay zones may be modified in the future.
The base salary range for this position is $78,000-$105,000 annually.
The base salary range for this position is $74,000-$100,000 annually.
The base salary range for this position is $66,000-$89,000 annually.
This position is eligible for equity in the form of RSUs.
